Property
Properties, distinct from attributes, are utilized for key-value pairs within the incident record. Unlike attributes, properties can trigger consequential actions when altered. Allowing the introduction of a dynamic element to the incident handling process where changes have direct and meaningful consequences on service experience and potentially the customer digital experience.
Events
The following events are available for properties:
| Event Type | Description |
|---|---|
property.updated | Triggered when any property information is modified |
The property object
Attributes
- objectstring
Type of the property, always "Property".
- namestring or null
Name of the property.
- keystring
Key of the property
- valuestring, array of strings or null
Value of the property.
interface Property {
object: "Property";
name: string | null;
key: string;
value: string | string[] | null;
}
Property Configuration
Like attributes, each integration is uniquely configured with the relevant set of properties available, tailored to your specific needs of your implementation. The properties available are dependent on operations undertaken to deliver the service. Combined these configurations curated by your Axitech representative, ensure that you are exposed to properties that can seamlessly integrate with your workflow.
For a better understanding of the properties available for consumption in your integration, please consult the corresponding supplement document. This versioned document is crafted specifically for your integration, provides detailed insights into the configured elements.
Should you have any inquiries or seek further clarification on the customized properties, please contact your Axitech representative.